Help and Support with our Frequently Asked Questions

We are here to help and support you

Before you take time contacting us for help, please check our Frequently Asked Questions below, as the answer to your question is probably there!

If you're still stuck, use our Online Chat to contact us and we'll be happy to help, you'll see in the bottom right corner.

We normally respond very quickly during normal business hours. Outside of these hours we will respond with help as quickly as possible

If we reply by email, it may end up in junk/ spam, so do check there

Who or What is Mobile DJ Network?

MDJN/ Mobile DJ Network and Photoboothmembership is a network of Entertainers who share a common interest in raising their profile and professionalism, through gaining affordable PLI and networking, while gaining more work through our listing services.

LINK

Becoming a member of MDJN gives you free PLI as a member benefit, along with other benefits as detailed

Why is it so cheap?

Having automated our system to reduce overheads, and having negotiated a great rate per member, we are able to keep our costs down and pass these savings on through cheaper Membership fees.

Why are you doing this ? We recognised that many DJs and Photobooth owners both want and need Public Liability Insurance to work at an increasing amount of venues

As DJs and Photobooth Owners ourselves, we looked for a value for money policy which didn’t involve higher costs for things we didn’t feel we wanted

I can’t remember my login details

If you've forgotten your Username, just use your email address, if this has changed then use the Online Chat

and we can change that for you

If you've forgotten your password, on the login page, there is a link just under the login box to reset your password.

DO check junk/ spam folders in case the email ends up there (you can’t check for junk on many mobile phones)

Do not ask us to change your password for you, it's self service and easy to do

I requested a password reset, but nothing came through

First, check junk and spam folders in case the email ends up there (you can’t check for junk on many mobile phones).

If the system reports the email address doesn’t exist, then you are trying to get the reminder using a different email address than you registered with us. Use the Online Chat button on the bottom right of your screen to ask us to change your email address.

Over 20 people per week request a reset, the system does work, but only if the email you gave us was valid and you still have access to it

Password reset link is not working

This is usually because you are not using the most resent link you requested

If you have requested more than one reset, you MUST use the most recent one, as the link changes each time you request one

The best way to ensure you are using the most recent is to pause for 3-4 minutes. Then request a new password reset and make a note of the time. Go to your emails and wait for a new email with that time on it, it should take no more than a couple on minutes for it to arrive, this link should then allow you to change your password

Can I pay with a credit or debit card?

Yes you can, we use Stripe which offers payment by card, this then automatically activates your membership and insurance.

This is very secure and we never see or have access to your card details and we do not auto renew each year

Can I pay over the phone?

Sorry, we have no facility to take card payments as this would increase our overheads and then your membership costs.

Paypal will not charge you for using their service, it’s very secure and we do not see or keep any of your financial details

How long does my Membership/ policy last?

Membership is for one full year from the date you pay, and includes PLI & ELI throughout (ELI not applicable in Republic of Ireland)

When do I get my policy documents?

Once you’ve applied and paid, your policy is INSTANTLY processed automatically, and therefore available to download or link to straight away!

Once you’ve paid, just come back to www.mobiledjnetwork.co.uk or photoboothmembership.co.uk login and click your Dashboard! We do not email or post your policy.
Your Dashboard is where all your Memberships and Listings are displayed to you, allowing you to edit, renew and manage them, as well as adding new listings or Memberships if you wish.

Can I get cover for one day?

Yes you can, but not through us AND you will pay far more than £29.99! So the answer is to take out our Membership with built in PLI, which covers you for that one day AND the other 364 in the year!

Who is the underwriter of the PLI?

The broker is Sharrocks, the Underwriter is Pardus, the Insurer is Accelerant Insurance Europe SA

Is this proper Public Liability Insurance?

Yes! The policy covers you for £10 million Public Liability Insurance, includes £10 Million Employers Liability Insurance and cover for Dry Hire of equipment and is exactly the same type of policy as others are offering, but cheaper!

Does it cover my company/ business partner?

The Membership and therefore Insurance covers ONE person. If you and a partner work together then you only need one Membership/ Policy, if you work at different gigs, then you will need two Memberships/ Policies. The same applies to Companies, Agents, Multi-Ops etc.

You will need one Membership/ Policy for each DJ or Photobooth using his/her own equipment, although you can have the same contact details and logo’s across multiple Memberships/ Policies

I have a Limited Company am I still covered?

There are no restrictions on our Membership or Policy regarding the type of company status you have, whether part time, full time, sole trader, registered or not. It also covers you if you are the sole director of a Limited Company

Do remember though that each Membership and Policy cover one named person, it does not cover a group of DJs or Photobooth Owners under a company name

Are there exclusions in the policy?

Yes, just as you would expect with any type of insurance (Car, House, Pet etc.), ours is the same as other PLI policies, and these exclusions are clearly explained within the full policy document, do have a read!

There are basically two, you can't use Pyrotechnics and you can't be the Organiser or Promoter of the event

Is there an Excess ? Yes, it’s £500

If another member makes a claim, am I affected?

No, each member is equally covered individually for £10m for each and every claim while a member. Although this a is a block policy covering all our members, the policy applies to you and covers you as a named member/ individual, as though you had your own individual policy

When does the policy end?

We have bought an annual policy as do other associations and organisations, this covers all members while in force. It is renewed every August.

Your Membership period is your insurance cover period. You are covered throughout the period for which you have paid

So as long as your Membership is paid up and current, you are covered by PLI.

We are here for the long term, so as long as you remain a member you will be covered

Can I get a refund if I don’t want it anymore?

Sorry, but that’s a no. Because it’s insurance based and backed by an annual policy, no refund is possible

Are my personal details safe with you?

Yes they are!

Even before the recent introduction by the EU of the GDPR regulations, we were already safeguarding our Members by hiding personal details, such as your address and any payment details you use

Your Policy states your full name and your business name only

The listings websites we have, give you the opportunity to promote yourself by adding a description and pictures as well as social media links. Using this facility is your choice

If you ever need all your details removed from our database, then email admin@mobiledjnetwork.co.uk and we can delete you completely from our system. Beware however that this means you will no longer have PLI with us (even if you've downloaded a policy this will no longer be valid), as to be insured we need to keep your details within our database

What other Member Benefits are there?

We understand the main reason most people join is for PLI, but we have a wide range of benefits for our Members, including free Web Hosting and discounts, so do check out what all the Member Benefits are

Where do I get a link for my Website?

Many of our Members like to have a link on their website which shows their Membership of MobileDJNetwork or PhotoboothMembership, with a link to their PLI.

There are a couple of ways to do this, depending on your ability with editing your website.

Step 1 - Get the last 5 digits of your MDJN Number

If you've already downloaded your Policy, it's clearly written on there

If not, then just login and click the View PLI icon on your listing. The number is at the end of the address in the browser bar, and this matches the number on your Policy

Browser Bar PLI

Step 2 - Choose your style of logo and copy the code next to it

Ste 3 - Edit the code to show YOUR PLI

Paste that code into your website on the page where you want it to show, then replace INSERT YOUR 5 DIGIT CODE HERE with the last 5 digits of YOUR MDJN Number. You should end up with https://mdjn.uk/details/pdf.php?id=yournumber", anything else and it won't work!

This then means the logo will show on your website, and whenever a client clicks the logo, they will be taken to your PLI

Can I link to the MDJN Website and my PLI?

Many of our Members like to have a link on their website which shows their Membership of MobileDJNetwork or PhotoboothMembership, with a link to their PLI.

There are a couple of ways to do this, depending on your ability with editing your website.

Step 1 - Get the last 5 digits of your MDJN Number

If you've already downloaded your Policy, it's clearly written on there

If not, then just login and click the View PLI icon on your listing. The number is at the end of the address in the browser bar, and this matches the number on your Policy

Browser Bar PLI

Step 2 - Choose your style of logo and copy the code next to it

Ste 3 - Edit the code to show YOUR PLI

This then means the logo will show on your website, and whenever a client clicks the logo, they will be taken to your PLI

How do I link to my PLI or send a Venue my PLI?

When a Venue or Client ask for your Public Liability Insurance, you might just download it and attach it to an email. However it's much easier to send them a link, they click that link and can instantly see your Policy, live from our website

There are a couple of options you could use:

1 - Login to our website, click on View PLI Here to open your PLI in the browser, then copy the whole link

Browser Bar PLI

You can then save this link on your computer, maybe in notes or a text file you can easily find. Then you just paste that into an email exactly as it is, producing a link for clients to click

2 - A Hyperlink

This is where you can make the link nicer, like this - View My PLI Here

You do this by adding this code (with YOUR 5 digit MDJN Number instead of mine) to an html email

You can change 'View My PLI Here' for anything you like, it's just text, but do make sure it's got these either side > < as above

You could also use this code to embed your PLI into your email signature! I won't give instruction on this, as every email client handles these differently, so research your email client and how to create/ edit your signature, then just insert the above code

You could use one of the code samples below in your signature, then the logo will be there and clickable!

Choose your style of logo and copy the code next to it (make sure you insert the last 5 digits of YOUR MDJN Number)

Where can I see and download the Full PLI Policy?

You should never need to produce this, but as with all Insurance, it is recommended that you read it to understand the cover it provides

How do I get in touch?

To keep our costs down, allowing us to keep Membership fees low, we have an Online Chat facility which is open most days until around 6pm. If it's closed you can leave a message there and we will get back to you

If you can't use that for some reason, then you can email admin at mobiledjnetwork dot co dot uk (written that way so we avoid spam).

Our registered company address is 24 Downsview, Chatham, Kent. ME5 0AP. We do not take personal callers at this office.

In an emergency, and we do mean an emergency not just 'how do I apply', 'how much is it', 'can you reset my password' as these are all covered here in the help section above, then you can call 07711 573 276 during normal business hours.

Download Full PLI Policy

Download ELI Policy